What happen's if my order is damaged on arrival?

Your order should be inspected once received. Please report any instances of damage to us via e-mail to enquiries@castlegatelights.co.uk. E-mails will be responded to within one working day or sooner.

We shall then arrange a replacement fitting or part as appropriate and communicate with you accordingly. Photographs of damages are always useful so please send if possible. We may use the 'Swap it' service to replace and collect if appropriate, at our own cost.

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